A Letter of Authority, also known as an LOA, is a signed letter from you, authorising your energy broker to correspond about your gas and electricity supplies and act on your behalf. It is a standard document printed on your headed paper, compliant with the Data Protection Act 1998, and it does not allow energy brokers to sign contracts for you.
Why do I need to sign one?
When you outsource your energy procurement to SavingSmart, you benefit from SavingSmart’s free services, which include validating bills, resolving queries and keeping up with contract renewals. These services have saved businesses substantial sums of money, and are a key benefit when you outsource to us. So that we can fulfil our responsibility to you, we need to be able to correspond about your supplies on your behalf. To do this, we need you to sign a Letter of Authority.
What does a Letter of Authority allow?
A Letter of Authority allows your energy broker to correspond with energy suppliers, distributors, meter operators and data providers about your supplies and is valid for all sites under the company name stated on the letter. It is the authority to request and receive current and historical account information, including consumption history, supply numbers, pricing details, contract end dates, billing/payment and debt information, issue termination notice to existing suppliers and raise and deal with complaints to a satisfactory resolution.
Should supply contracts be signed, the LOA authorises the broker to make any adjustments, arrange refunds, make billing or payment method changes and receive bills on behalf of clients, as required.
A Letter of Authority does not allow an energy broker to sign or authorise a contract on your behalf.
What information must an LOA include?
To protect all parties, and to comply with legislation, Letters of Authority must include specific information. They must name the energy broker to whom you are giving authority, and they must be dated. The client contracting entity and associated details must be correctly identified. The authority is valid for one year, but it can be “until revoked” by the signatory.
A signed Letter of Authority is a standard document that protects all parties and allows SavingSmart to offer our invaluable service to our clients. Without one, we are unable to act for you. If you have any queries about LOAs or any other aspect of energy procurement, contact Gilly Carter today on 01483 600943 or 07909 523 855 or contact us here.